IRCTC has developed an artificial intelligence module to find anomalies in standard operating procedures using CCTV footage. With this module base, Kitchens will be monitored across India. The Artificial Intelligence module realizes the value of their videos and photos with vision computing. It can detect an unexpected change or an event that does not conform to the expected pattern using machine-learning algorithms.

To begin with, 16 base kitchens of IRCTC have been installed with high-definition cameras connected to huge monitors for AI vision detection. Live streaming of 16 base kitchens is played all the time. The system detects anomalies in headgear, uniforms, rodents, and mopping across kitchens and raises issues to be dealt with accordingly by IRCTC.

The AI system will be used to improve catering units. The system can track any anomaly in the entire nation. S operation: If a chef or any kitchen supervisor is not wearing their uniform, including the mandatory cap, the AI system will track that and automatically raise a report to the concerned contractor immediately. If the matter is not addressed within a specific time, it will be reported to the IRCTC authorities.

Once an issue has been captured through Artificial intelligence, the system will automatically create a ticket. For necessary action, an alert will be sent to all concerned via email and through the portal. The escalation matrix will be followed as per the predefined procedure. Base kitchen performance can be viewed over a while through reports on the online platform.

The module has been developed in association with a New Delhi-based company called WOBOT.

Source: Press Release
Release ID: 1531663
Date: May 08, 2018
PIB Delhi