Category Archives: CP Questions

CP Questions

01.30.13
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spam messages problem


There are regularly comes many spam messages in my account. how can i avoid my mailbox from these spam messages.

thanks

Antispam also referred to as SpamAssassin can solve your problem.
Antispam trace, filter out and delete spam messages coming to your mailbox. It doesn’t delete messages recognized as spam but only marks them as spam and delivers them in a regular way, which is why these messages also count against your summary traffic.

alemcherry thanks for advice but how can we manage antispam protection on our account

To manage antispam for the entire account:

1. Select Account settings in the Account menu.
2. Click to add antispam resource for all mailboxes or for all mail resources (box, forward, alias, responder) in this account.
3. You can delete all antispams in this account by clicking the Trash icon.

can we manage antispam protection on the mail domain level and mail resource level ?? and how can we do it

yes, u can manage antispam protection on the mail domain level and mail resource level

To manage antispam at the level of maildomains

1. Go to the Mail Info menu and select the mail domain from the drop-down box.
2. Click Go and you will see the mail service details of the chosen mail domain
3. On the page you will be taken to, add antispam either for all mailboxes of this mail domain or for all mail resources (box, forward, alias, responder).
If necessary, you can delete all antispams under this mail domain by clicking the Trash icon.
4. Clicking the antispam icon will let you configure antispam settings for mail resources.
5. Click the Submit button at the bottom of the form.

To configure antispam protection for a mail resource:

1. Click the e-mail address in the E-mail list on the Mail Controls page.
2. Check the AntiSpam box.
3. Click the Submit button at the bottom of the form.
4. On the Mail Controls page click the Antispam icon in the Resources included column:
5. Fill up the Antispam preferences page
6. Click the Submit button at the bottom of the form.

01.30.13
by

E-mail viruses help ??


many e-mails with viruses comes to my account . how can i detect and delete these virus.

Antivirus also referred to as ClamAV can solve your problem.
Antivirus checks incoming mail for viruses and if detects any, sends e-mail notification about it and deletes the virus mail. Antivirus resource can be enabled for all mail domains in your account, for specific maildoman and for mail resources of specific maildomain.

how can we manage antivirus protection on our account

To manage antivirus for the entire account:

  1. Select Account settings in the Account menu.
  2. Click to add antivirus resource for all mailboxes or for all mail resources (box, forward, alias, responder) in this account.
  3. You can delete all antiviruses in this account by clicking the Trash icon.

can we manage antivirus protection on the mail domain level and mail resource level ?? and how can we do it

yes, u can do it

To manage antivirus at the level of mail domains:

  1. Go to the Mail Info menu and select a mail domain from the drop-down box.
  2. Click Go and you will see the mail service details of the chosen mail domain:
  3. On the page you will be taken to, add antivirus resource either for all mailboxes of this mail domain or for all mail resouce (box,forward,alias,responder).
    If necessary, you can delete all antiviruses under this maildomain by clicking the Trash icon.
  4. Clicking the antivirus icon will let you configure antivirus settings for mail resources.
  5. Click the Submit button at the bottom of the form.


To configure antivirus protection for a mail resource:

  1. Click the e-mail address in the E-mail list on the Mail Manager page.
  2. Check the AntiVirus box.
  3. Click the Submit button at the bottom of the form.
  4. On the Mail Manager page click the Antispam icon in the Resources included column:
  5. On the page that appears, edit the Antivirus Preferences if necessary
  6. Click Submit.
01.30.13
by

online payments


hi,
i have a e-commerce website, i want to send and receive payments online. how can i do this

Web Payment System provides Pament service which allows any individual or business with an email address to securely and quickly send and receive payments online. H-Sphere supports WorldPay, PayPal, 2CheckOut, GestPay, PaySystems, PayNova and Webmoney.

Payment Systems require that users make payments through their payment web page.

Once you have registered an account with such a gateway, you enter the account details in H-Sphere. When clients select a web payment system during signup, H-Sphere passes account ID, amount payable, and possibly other details to the gateway. The user is then taken to the gateway’s web control panel to enter the credit card number and complete the transaction. When H-Sphere receives a payment notification, it creates the account.

Since H-Sphere doesn’t store credit card numbers of customers using web payment systems, further payments are also made outside H-Sphere.

how can i configure a web payment system with H-Sphere:

To configure a web payment system with H-Sphere:

1. Register an online account with this web payment system.
2. In H-Sphere admin control panel, select Merchant Gateways in the Settings menu
3. Select the payment system from the drop-down menu and click Edit
4. Enter your account settings (for instructions, follow links in the blue box on the right).
5. Once you enter correct settings, the web payment system will appear in the list as active

01.30.13
by

customize currency and date settings


hi,
i m a Reseller web host and i want to customize currency settings and date representation for my clients.

Advance thanks for any help

Regional Settings is an option that allows you to customize currency settings and date representation.

how can we change the default currency settings and date representation

To set custom regional settings:

  1. Select Regional Options in the Look and Feel menu.
  2. On the page that appears, enter preferred locale settings
  3. Click Submit and take a look at the values in the Appearance samples box to see how your changes will affect monetary amounts throughout the control panel.

Your regional settings will affect control panels of your direct end users. Resellers can set their own currency in their admin control panels.

01.30.13
by

changing file of specific file’s web address


hi,
i want to change the file that appears when a user enters a specific file’s web address.how can i do it

Redirect URL is the option that allows you to change the file that appears when a user enters a specific file’s web address.

how can we create a redirect in our web hosting account

with Use of this feature u can redirect your visitors from one web page to another or even to a different website.

To create a redirect in a Unix-based account, do the following:

  1. On the control panel home page, click Web Options. Select the domain if you have more than one.
  2. On the Web Service page, scroll down to find the Redirect option and click the Add icon next to it.
  3. Agree with the charges.
  4. On the page that appears, create the redirect rule.

If you leave the Redirect from field empty, visitors will be redirected from any location in the site.

01.30.13
by

End users traffic graphs


Is there is any tool, which displays traffic graphs to end users?

MRTG (The Multi Router Traffic Grapher) is a logical server used for dedicated hosting. It receives servers’ traffic data from network switches and displays traffic graphs to end users. This software is installed from hsphere-mrtg-rrd system package in H-Sphere 2.5+.

how to add MRTG Logical Servers

u can add MRTG service when u have installed H-Sphere 2.5 and higher. If you haven’t done it with the installation or if you installed H-Sphere by updating from a version under H-Sphere 2.5 (which didn’t have MRTG service yet), you need to add this service later. This procedure will result in installing the hsphere-mrtg-rrd system package on a target H-Sphere box, and MRTG logical server will appear in the H-Sphere interface (in the E. Manager -> L. Servers menu). If you plan that your resellers lease their own dedicated servers, besides the ones that belong to you, and that servers’ traffic data is displayed properly to their end users, make sure to add a Service IP to this server.

01.30.13
by

set up and alter merchant gateways


hi,
i want to set up and alter merchant gateways, how can i do it?

Merchant Gateway Manager is a configurable H-Sphere add-on that allows you to set up and alter merchant gateways, the media for conducting transactions with online credit card processing centers.

how can we set up merchant gateways?

Merchant Gateway Manager allows you to setup different merchant gateway accounts for different types of credit cards (like VISA, MasterCard, Discover, American Express). In this way you can maximize your profits by processing every type of credit card with the gateway that offers the lowest rate for this type of card.

Before configuring a merchant gateway, register an account with a supported merchant gateway.

Setting Up Merchant Gateways

Once you have registered an account with a credit card processing center, you can set up a merchant gateway to your H-Sphere configuration

  1. Select Merchant Gateway in the Settings menu
  2. A page will appear If you need to test H-Sphere billing without making real charges, select Dummy Gateway in the Add new gateway box and use it in the subsequent configuration steps.

can we edit merchant gateway settings and how?

yes u can edit merchant gateway settings

for editing merchant gateway setting, do the following:

  1. In the Edit Gateway box choose necessary merchant gateway from the drop-down box.
  2. Click the Edit button. On the form that appears you can make necessary changes.
  3. Click the Submit Query button to save changes.