Hi,

My customers are not billed. What’s the problem?

One possible reason can be that your customers have not reached their credit limit. Go to this plan’s edit wizard and see the value of this parameter. Customers will be charged authomatically when their negative balance reaches the credit limit.

When a user tries to create a new resource, it returns “Failed to add new resource over the hard credit”.

This means Plan Credit Limit has been reached. User must have run out of money on his balance (if he pays by check), or his credit card failed to be charged (expired/was broken, etc.) In this case the user can still run his account (with recurent and extra usage payment acrued making up his negative balance), but creating new resources (both paid and free) is disabled.

Hi, I am a reseller, I do have one problem, I need your help in this:
My customer has 1 database free. He purchased one more database, then deleted the first one, and got no refund.

The customer deleted a free resource. To avoid this problem, the customer had to delete the first database first and then create a new one. This is true of all H-Sphere resources.

Hi,
phpMyAdmin is listing any database containing the word “order” instead of constraining the results to an EXACT match.

This is a known phpMyAdmin bug. A user can only see these databases, but can not do anythig with them.

Hi, as you know, that I have set TT system, but problem is that
Nobody of our support receives trouble tickets.

You need to make sure that you have at least one account under the Tech Support Admin plan. It is designed specifically to receive and assign trouble tickets.

Hi, I have TT system, but, I am getting ’empty’ trouble tickets. I want to know the reason behind this?

Please, check when your end user receives a response to their support request and responds to it not from within H-Sphere trouble ticket center, but through his e-mail client using the Reply option, make sure they place their message before, i.e. not below the ======== CUT HERE ========= quote, otherwise it won’t show up in the body of the trouble ticket message in your trouble ticket center.

Hi,

My Customer, still have got his A/c suspended, he has already changed billing profile.

Well, the Control panel, does not resume accounts automatically. Your customer should have notified you that he has changed the profile now, you need to resume the account manually.

Hi,

I have downgraded my plan, but still account traffic limit is same.

You, didn’t agree to decrease your traffic limit to target plan’s free amount when questioned while swithcing to the plan that provides less free traffic.

I changed my plan, but, upon changing account’s plan I have been charged “Monthly fee for extra N Gb above free Y Gb of traffic”.

The target plan provides less free traffic GBs than account’s traffic limit. When changing plans you refused to automatically decrease your traffic limit to plans free as suggested in the warning message and now you can either has to pre-pay for the allocation difference each traffic month or manually decrease his traffic limit to plan’s free amount.

Hi,
Although I have not exceeded my monthly traffic limit, when changing plan, we were accrued Usage fee for extra X GB above pre-paid Y GB of traffic.

From the start of the traffic month to the time when month traffic limit is changed you ran up more (X GB) than traffic limit prorated to this period (Y GB).