Increase DB Quota


Hi,

Can I increase DB Quota ?

Hi,

you can always increase your DB Quota limit by paying recurrent fee for the increased amount, which would be usually less than payments for overlimit usage. You hosting plan can be also configured to prevent you from setting very high DB Quota.
You can change your DB quota limit, by clicking the Change icon next to the statistics readings for each individual DB in this case:

MS SQL DB:
1. recurrent fee for the days remaining to the end of the current billing period is refunded.
2. you are charged the recurrent fee of increased DB quota limit prorated for the rest of the billing period.

MySQL and PostgreSQL DB
1. recurrent fee for the days remaining to the end of the current billing period is refunded.
2. your DB quota is prorated to the days elapsed from the beginning of the billing period. And if your DB usage is more than this, you are charged extra fee for the overlimit.
3. You are charged the recurrent fee of increased DB quota limit prorated to the days left to the end of the billing period.

DB Quota shows how much disk space you are using out of this DB quota.

DB Quota doesn’t stop you from using more disk space, except for the MS SQL DB. But if you go over it, you will be charged extra fee for excess.

Plan prices and its various terms



Hi Support,

I want to see the plan prices, and also want to understand each and every term used in that.

You can view the various plan’s prices by logging into the control panel, and then selecting, Online Price in the Billing menu.

You will find lot of terms in that:

Free: the minimum number of units you initially get for free.
In Use: the number of units you are currently using.
Max: the maximum number of units you can have.
Setup: single-time amount payable at the moment when a unit of this specific resource is purchased beyond free units.
Recurrent: the amount payable at the beginning of each payment period for this type of resource. If a resource is purchased in the middle of the payment interval, the recurrent fee is calculated for the period from this moment to the end of the payment interval. Recurrent fee is refundable adjusted for refund percentage.
Usage (i.e. extra): payment for every unit of this resource used over the set quota. It is charged:
– at the end of each billing period;
– when you change to a different plan;
– when you delete this resource, in which case it is calculated for the period from the beginning of the payment interval to the moment of resource deletion or plan change.
Usage fee is non-refundable.
Refund Percentage: If you delete this resource, you will be returned recurrent fee adjusted for the refund percentage for the days left to the end of the current billing period when you quit using the resource.

Payments Monthly


Hi,

I want to opt for the your Starter Reseller Plan, what are the various modes by which I can make payments monthly ?

That is great that you want to choose Starter Reseller Hosting plans.
For this Reseller Hosting Plan, You can make payments monthly by either of these possibilities:

Credit card – this type of payment allows you to pay for resources online. Contact technical support if your credit card brand is not supported. Sometimes, the account may require system administrator to approve of your registration, in which case the account will not be available immediately.

Check – you must send a check to the specified location. After the check is received, your account is made available for use. Check payments can be disabled.

PayPal – this type of payment allows you to pay for resources via online payment provider. Your credit card info won’t be stored in your billing profiles and billing info won’t show in the control panel. In order to pay via PayPal, you should have a web-based Personal account registered in the PayPal system.

WorldPay – this type of payment allows you to pay for resources via online payment provider. Your credit card and billing info won’t be stored in your billing profiles. In order to pay via WorldPay, you should have a web-based Personal account registered in the WorldPay system.

2CheckOut – you can pay via web-based payment provider if you have online account registered with 2CheckOut. When you are to pay, you are sent to the 2CheckOut website and all further payments take place beyond H-Sphere. The scheme of 2CheckOut account in H-Sphere is similar to a check account.

You need to make an advance payment not less than the registration fee. Until the payment gets processed, your account won’t be enabled and you won’t be able to purchase hosting resources and services, including control panel account or domain registration.

Payment for Unused MB’s


Hi,

I have a shared basic unix plan in which I am getting 500 MB of disk space, I have just hosted one site on it, that is consuming only 90 MB of disk space, I used to pay monthly, do I will get the payment returned for the unsued MB’s.

Regards,

Hi,

Well, in this plan we do provide the 500 MB of disk space, whether you use that space or not, so we are very much sorry, nothing is returned for the unused MB’s.

Regards,

Different types of Traffic


Can I have a brief knowledge of different types of traffic?

Traffic is of different types, you can classify them as:

FTP User

Generated when you upload your files to your web account. If you have any FTP sub-accounts, their traffic will be included here, too.

Virtual FTP

Generated when authorized or anonymous internet users download, upload or view files in your virtual FTP directories. If you administer your account through dedicated IP, it will be also added to Virtual FTP Traffic.

Mail

Generated when e-mail messages are sent or received.

HTTP

Generated when internet visitors browse your web site(s).

Real Server FTP

Generated when internet users download media files from your RealServer directory.

Real User FTP

Generated when you upload your media files to your RealServer directory.

Concurrent Throttle policy


Hi,

Concurrent Throttle policy, impose a limit on the number of concurrent requests at any one time. The period specifies how long data is accumulated before the counters are reset.

Limit on Number of Requests


I do want to impose a limit on the number of requests per period. What shall, I do?

You need to imply Document throttle policy, it will impose a limit on the number of requests per period excluding requests for HTML page elements such as images and style sheets.
When this limit is exceeded, all further requests are refused, until the elapsed time exceeds the period length, at which point the elapsed time and the counters are reset.

Idle time between Requests


To prevent overlimit charges, you can reserve more traffic by changing your traffic limit to the bandwidth level you are expecting to have. For that you can impose a mimimum idle time between requests that is Idle throttle policy.
When the miminum is not reached, the request incurs a calculated delay penalty or is refused. First, whenever the elapsed time exceeds the period length, then the counters are reset. Second, if the idle time between requests exceeds the minimum, then the the request proceeds without delay. Otherwise the request is delayed between one and ThrottleMaxDelay seconds. If the delay would exceed ThrottleMaxDelay, then the request is refused entirely to avoid occupying servers unnecessarily. The delay is computed as the policy minimum less the idle time between requests.

KB’s sent per period


To enable the throttle module to throttle the use of traffic in your account by delaying or refusing requests to your sites, you can do the following:

1. Select Domain info in the Domain Settings menu.
2. Click the Edit icon in the Web Service field.
3. Scroll the page to find the Throttle Policy option and turn it on.
4. Agree to charges, if any.
5. Select the type of policy anc click Submit

By selecting the Original – you can impose a limit on the volume (kbytes sent) per period, which when exceeded the request incurs a counter-based delay penalty or is refused. First, whenever the elapsed time exceeds the period length, then the volume and elapsed time are halved. Second, if the volume is below the limit, then the delay counter is decreased by one second if it is not yet zero. Otherwise, when the limit is exeeded, the delay counter is increased by one second. The delay can be between zero and ThrottleMaxDelay seconds, after which the request will be refused to avoid occupying servers unnecessarily.

The other throttle policies you can use are Random, Request, Speed and Volume:-

Random randomly accept a percentage (limit) of the requests. If the percentage is zero (0), then every request is refused; if the percentage is 100, then all requests are accepted. The period specifies how long data is accumulated before the counters are reset.

Request imposes a limit on the number of requests per period. When this limit is exceeded all further requests are refused until the elapsed time exceeds the period length, at which point the elapsed time and counters are reset.

Speed imposes a limit on the volume (kbytes sent) per period, which when exceeded the request incurs a calculated delay penalty or is refused. First, whenever the elapsed time exceeds the period length, then the limit (allowance) is deducted from the volume, which cannot be a negative result; also the period length is deducted from the elapse time. Second, if the volume is below the limit, in which case the request proceeds without delay. Otherwise the request is delayed between one and ThrottleMaxDelay seconds. If the delay would exceed ThrottleMaxDelay, you refuse the request entirely to avoid occupying servers unnecessarily. The delay is computed as one plus the integer result of the volume times 10 divided by the limit.

Volume imposes a limit on the volume (kbytes sent) per period. When this limit is exceeded all further requests are refused, until the end of the period at which point the elapsed time and counters are reset.

DNS Server


Hi,

With the DNS Server which is also a computer you use to access the DNS to allow you to contact other computers on the Internet. The server keeps a database of host computers and their IP addresses.