Hi,
Every Reseller web host want to increase his business.Web hosts are constantly thinking of new advertising campaigns in the hope of attracting more interest to their company; and, hence to attract more customers but What u think about The Importance of “Keeping the Customer Satisfied”

The Web hosting industry is one of the most competitive industries on the Internet today. Web hosts are constantly thinking of new advertising campaigns in the hope of attracting more interest to their company; and, hence to attract more customers. While this is an important goal for any Web host it is just as important to recognize and value the customers you already have.

Customer Satisfaction is most important for reseller web host. They must be:-

Put your customer’s needs first

Acknowledge your customers’ feedback and then do something about it; make sure there is a place on your Web site or in your control panel for customers to make remarks or offer suggestions about your services or products. Use these suggestions to improve your company. Even if you receive negative feedback, use this feedback positively; it’s better to fix customer concerns as soon as possible to benefit your company’s success in the long run.

Provide staff management training

Web hosts can say they have reliable staff and offer support around the clock. Though behind the scenes the story is very different; try to practice what you preach, it is no use to anyone to have staff with bad organizational and communication skills. Having a clear vision of your company’s goals, providing regular training and being involved with your staff will contribute greatly to efficiently managing your business.

Reseller must be provided the these value to the the customers, if they want to satisfied their customer.

Offer fast and reliable support

If there is something going critically wrong with a Web site, customers can’t be sitting around for days waiting to get their problems solved. Any critical support requests should be answered in just a matter of an hour or two; and, any other requests should be responded to in no more than 24 hours. Hosts should be offering around the clock support, especially if their market is global.

Reliable support is also crucial. The most common complaint that people have with their Web hosting companies is that while they may get their support requests answered quickly, their host has either not fixed their problem properly or they have no idea what the support team are talking about. Many people don’t understand all the terminology of Web site hosting, therefore support staff need to have good communication skills.

When receiving a support request it is much better to make sure the client’s problem has been fixed properly, so make sure your support staff test everything they fix! Not only will you find that you will be receiving less support requests, but your clients will be a lot happier also, which could mean more referrals!

Give your customers freedom

Many people tend to sign up with a Web host who will offer a discount if you sign a yearly contract with them. However most people who do this get “stuck” if they are unhappy with their service, and will lose a large proportion of their fee if they cancel their contract. One way to keep your clients happy is to give them the option of paying monthly, this way your customers will have the freedom to change their account packages at any time.

Your clients should be given the freedom to administer their own accounts. A good way to provide this is to ensure that your clients have their own customizable control panel. This is true freedom, where a client can administer every key aspect of their account from: viewing their account details and billing details; to, for example, interactively adding a new Web site, ftp logins, mail accounts, and new users.

Keep your customers well informed

Let your customers know about any thing that could possibly affect their Web sites. Keep your customers informed on issues such as general maintenance, when and how often backups are done on the servers, and so on – these are a crucial necessity to keeping servers running well, and clients have to be told this. If there is a customer issue that may take a while to fix, it is much better to inform them of the issue and let them know you will get back to them as soon as possible. Customers shouldn’t feel like they are left out in the cold, wondering why it is taking so long to fix their problem.

A Web host who doesn’t recognize the importance of providing good service to their customers will quickly lose their customers, and will fade out very quickly. Customers need to feel as though they can trust their Web hosts, and they need to know that the hard work they put into developing their Web site will be complemented by having a great Web host; one that is concerned with providing the best service for ALL their customers.

Remember the more happy customers you have the more successful your Web hosting company will be, and the more growth you will see.

Hi,

i am just a bit confused on the support offered by a hosting company.

its obvious they should help you out on H-Sphere/mysql/php problems,
but i have also heard that they offer scripts installation supports too.

thanks a bit weird, a hosting company helping you out on skinning and scriptgin?

thanks

Smaller companies offer this, thats kind of the bonus of going with smaller companies. You develop more of a personal connection with them.

Most web hosting companies do not help their customers with scripting and they are very clear on these in their terms of service. Some companies do this but they are very few.

How to Decide host of my ecommerce Web site and what approach to take can be daunting

There are several approaches available, each with different advantages and disadvantages.

If you have a small business, you may want to consider a storefront or an online mall. For a fee, these services help you build a small Web site to sell your products. These “site in a box” Web site services include everything you need to sell online.

Features and support vary by program and can include options such as search engine placement, credit card processing, and advertising. These tend to be template services, however, with less flexibility than a custom site. Familiarize yourself with the current offerings in this area before making a final decision.

Custom Sites

If you have a business that is too large for or has outgrown the smaller storefront services, you may want to consider the more costly – but also more flexible – custom site. For the added cost you can have a unique site, receive greater support, and handle more traffic. You have the options of hiring the same company to design and host your site or using separate design and hosting services.

Hiring the same company to design and host your site.

This option involves the fewest logistics, but may come with trade-offs in design quality or host reliability. Be aware that designing and hosting require different sets of skills and expertise. When choosing a service, evaluate their experience and ask for references in both areas. Go to sites the company has designed and navigate them. Note how the sites look, how easy they are to understand, and how quickly they load into your browser.

To evaluate the company’s hosting service, contact current customers and ask how pleased they are with the service. Find out how often the server is down and ask about help desk responsiveness. Also, consider how your site will be updated. Can you upload changes directly or do you have to wait for someone at the hosting company to get to it? If it is the latter, ask current customers about their experience with this process.

If you are still considering the design/hosting service after studying their design capabilities and talking to their current customers, you may also want to find out if there has been recent turnover in key personnel. An individual designer, coordinator, or account manager can make a large difference in support or design quality.

Using a separate design and hosting service.

By separating the design and hosting, you have more choices. Thus, you can have more control over both your budget and your site. Technical incompatibilities are a risk when taking this approach, however. Be sure your designer is familiar with your hosting service and it’s technical capabilities. To help facilitate information flow and minimize technical problems:

Find a Web designer experienced in ecommerce applications. Together, decide on the hosting service and ecommerce systems you will use.

Making the Decision

Deciding upon the right combination will take some research. One way to gather a list of hosting options is to first find ecommerce sites that you like and/or have ecommerce abilities similar to your needs, then ask about the sites’ hosting and ecommerce providers.

Asking for referrals from business acquaintances is another. Many times, people are more than happy to share their positive experiences. For example, I use five different hosts and am generally pleased with all of them. When asked about hosting, however,

Another way to develop hosting options is to look for online advertisements. The sponsored search engine ads and advertisements directly on Web sites are two places you can find these. While there’s no guarantee all of the companies you find will be high quality, the willingness to pay for ads can be an indication of commitment.

Diligently decide upon ecommerce features and choose a host with those features in mind. By doing so, you are creating a smoother path to ecommerce success.

What differenciate the good and bad hosting? what issues to consider before choosing a hosting or changing it?

Good hosting meets your needs, bad hosting doesn’t.

As to what’s good or bad for you depends on what you actually need from your hosting. Many people find free hosting good, many find cheap hosting good, many find hugely overpriced hosting good.

If you’re hosting a personal site, then a free or cheap host will be fine for most needs, if you need high availability for an e commerce solution, then you should expect to invest a decent sum.

The costs involved will generally reflect the value of your site.

Personally, I’d always go with a smaller company as you generally are more important to a small company, to a big company you can become just a user number or line entry on the sales ledger.

If cost is your only consideration, then it’s very difficult to determine good from bad. Generally the cheapest hosts tend to be oversellers and often shoolboy hosts.

If you’re prepared to invest a bit and move off the bottom rung, then you generally get better quality hosting.

Support and uptime are the most important factors consider before choosing a host

Choosing a good host … I always consider support,uptime and server speed depends on the site if i am running a media related site i always prefer that the server where my site is hosted able to manage requests and have good responce time. If running a small site or text based site that speed doesnt comes into play.

The hosts with good uptime record,active support,large bandwidth and affordable rates etc., could be considered as a good host.

Support and uptime are the most important factors for me. Speed of the server would be a close 2nd.

I just wonder do you guys aways pick the cheapest hosting or the best i am not saying that all cheap hosting are stupid and die after couple of weeks but mostly do i just go by the best if i wanna have my web hosting stand up good

Should I go with a host who gives unlimited bandwidth? Why do some hosts have limits?

Basically, web hosts only have limited resources – ie, webspace and bandwidth – so they make it clear what limits individual users have, and generally make sure that people on the same plans have the same limits.

However, some hosts don’t offer any immediate caps on bandwidth limits,
because frankly most websites actually use relatively little bandwidth. The problem is, if you do find yourself with a busy site with a lot of traffic, the unlimited hosts may either apply extra charges, or simply boot you off. So customers are never really sure what their limits and constraints are.

Because of that, unlimited bandwidth hosts have a generally poor reputation in the hosting industry, and most hosting companies will be clear on such limits from the start.

there is no such thing in hosting business, everything has limits including hosting.

So just stick to other features rather than finding UNLIMITED BW, SPACE

Being in the hosting business I hate these “UNLIMITED” hosts – it’s a blatent out and out lie

How can something like diskspace or bandwidth be unlimited?

The small print of these host’s always give’s them a way out of hosting a busy website – and the price of these unlimited accounts makes me giggle…
My best advice is stay away – if you have a website that isn’t going to be using a lot of resources just put it on a normal account with a reputable host

Can any one tell me What is EasyMail?

EasyMail removes 100% of the hassle and frustration associated with administering local mail services. It completely eliminates the need for specialized hardware on your premises. We run it all for you from our network and give you access to our innovative EasyMail Wizard! remote email administration tools. The EasyMail Wizard! assists you with all aspects of running a corporate email network. You can change your employees’ Internet email addresses, delete old accounts and create new ones, all from one simple interface.

Are EasyMail accounts POP3 accounts?

All EasyMail accounts are POP3 accounts. This means that your mail sits on our servers until you download it to your email software.

Can I check my EasyMail with Microsoft Outlook, Eudora or Netscape Mail?

Yes, you can use any of these email programs to send and receive your mail. All you need to do is configure them to download incoming mail (POP3, IMAP) and send outgoing mail (SMTP).

Do you offer email forwarding?

Yes, you can forward your EasyMail accounts to any existing email account, whether it’s on our servers or not. It’s easier than forwarding a call on your phone!

Hi,
I m newbie in web hosting field. Can any one tell me What is the WebsiteOS?

This browser based website management application allows you to manage many aspects of your website. Using this application, you can:

* Administer your email accounts
* Generate usage statistics
* Promote your website
* Manage your files on the server
* Change passwords
* Setup your own ad server (available on Silver and higher plans)
* Add and remove FrontPage extensions
* Analyze your website’s structure and integrity
* Create and manage an effective single page website
* Check your disk usage
* Manage server logs
* Secure sections of your website
* Configure and install common CGI scripts

I have listen about EasySiteWizard. What is EasySiteWizard ?

EasySiteWizard is a robust and intuitive application will allow you to create a completely customized website in a few simple steps. There are a numerous selection of professionally designed templates available for you to choose from and are given the option to upload your own graphics or logos for use in your site or use our image library of 10,000 images! With our embedded Page Editor your can tailor your website to exactly your specifications using true ?WYSIWYG? (what you see is what you get) technology that will allow you to create your website in the most simplest of ways. No knowledge of HTML is necessary!

What is Email Scanning?

Email Scanning verifies that email and attachments entering and leaving your network are free from viruses and other malicious code.