I m a Reseller web host.I want to redirect my clients’ TTs. How can I redirect my clients’ TTs to another help desk?

You need to customize the templates (menu.xml file in the common/ files)
You will have to create 2 custom pages: one for TT creation, located at
common/tt/new_tt_form.html
the other one for viewing TTs, located at
common/tt/user_view_tts.html
In the HTML body of your custom pages, redirect the client to your support system by linking to the required URL.

How do I customize the suspend page displayed to the user that logs into his suspended account?

Customize the shiva-templates/common/control/misc/suspend.html file in accordance with customization requirements.

How can I add a new language to H-Sphere interface? Can you do this for me?

H-Sphere developers are not responsible for adding or updating translations of the default English language files. It is entirely up to H-Sphere owners. However, you are welcome to share your translations and updates with PSoft team to include these language files into upcoming H-Sphere releases.

How can I add H-Sphere login form to my page?

Custom login form will generally look like:

<form name=”my_login_form” method=”post” action=”your_cp_protocol://your_cp_host:your_cp_port/your_cp_url_path”>
<input type=”hidden” name=”action” value=”login”>
Login: <input type=”text” name=”login”>
Password: <input type=”password” name=”password”>
<input type=”submit” value=”Login”>
<input type=”reset” value=”Reset”>
</form>

I’m a reseller. How do I add domain names for my customers?

To add new domain names to offer third level hosting, go to your control panel, select DNS Manager in the E.Manager menu, and create new DNS zones. Make sure to register these DNS zones with registration companies, such as InterNIC or OpenSRS. Each new DNS zone will be the domain name you will offer your customers. Also, we recommend that you create service domains in each of these DNS zones.

Hi,
I have a Reseller account. How do I know how many users and web sites I have on a particular box?

Go to E.Manager -> select web logical server on this box and there check the Usage section.

How do I backup system files and customer info?

To backup system files, make a copy of the /H-Sphere directory including the real directories and files, rather than symlinks they point to. User website content can be backed up using standard unix utilities like tar, cpio, dd, dump or pg_dumpall. To backup H-Sphere database and properties files, SiteStudio properties files, and OpenSRS properties files, you can use a backup script, which is available in H-Sphere 2.08 and higher.

My client unknowingly deleted a domain.com directory. How do I keep people from doing this?

Moreover, users may need to delete this directory sometimes (e.g. when it is not used anymore). Also, not allowing to delete the directory will not resolve the problem, because if the directory remains, but the files are deleted, the site will be down anyway.

How do I know which server receives newly created accounts?

Go to your admin CP -> E.Manager -> Logical Server and check which web logical servers are Available for signup. If there are several logical servers available for receiving new accounts the system will distribute them by randomize, unless you define a specific web group available for your logical servers under a certain plan (Admin CP -> INFO->Plans->Plan Edit Wizard->Web Services Section -> Logical Server Group entry).

Does Reseller hosting require a static IP address for remote SQL Server access?

It is not necessary to use a static IP address for remote SQL Server access in Reseller hosting, you can connect to MS SQL database using our shared server’s IP address from anywhere with any type of internet connection.