A Small Orange Overview

ASmallOrange (ASO) is presently serving tens and thousands of clients globally. Since 2003, ASO has been delivering hosting services with solid customer support and assistance. Their US-based data centres are located in Texas, Michigan and Dearborn; all provide excellent reliability, speed and connectivity for their respective clients. Their highly skilled support staff serves the customers with all issues related to their hosting experience. Generally, the Company is known for its tech support, flexible plans and solid client relationships.

ASO’s packages are affordable and fit users’ needs and budgets. On top of that, the Company provides unlimited hosting without overselling. The Company takes pride in its personal and homely service and runs on the principle of its five core values: passion, relationship, people, integrity and dependability.

A Small Orange: Reliability and Uptime Performance

ASO truly cares about their customers by providing excellent reliability and the best infrastructure. They do not oversell resources or claim an inaccessible performance level on the assumption that the client’s requirements will never reach such levels. Talking about their reliability, no question goes unanswered, and they give 90 90-day money-back guarantee.

The Company promises a 99.9% uptime guarantee and a live status page to track performance. Clients are credited with one day of free service every 45 minutes if the uptime guarantee is unmet. The Company is upfront and honest in its dealings.

A Small Orange Plans

ASO offers a wide range of web hosting plans from shared to reseller, VPS, cloud and dedicated hosting. All plans include bandwidth, storage, a free domain name and the ability to host websites. They have features like email accounts, live chat support, SSD storage and more. All plans are fully scalable, along with a 90-day money-back guarantee. The Company also recommend a Cloud VPS plan, but they have not introduced Clementine Managed Plans. Therefore, while users will receive cPanel details, they won’t have to worry about server configuration. All plans are affordable and structured so that users pay for the resources without the involvement of expensive upgrades.

A Small Orange: Features and Control Panel

Some excellent features are available. Shared hosting plans come with a driven hosting environment, daily backups and automatic script installation. The Company also offers unlimited POP3, mailing lists, FTP accounts, MySQL and subdomains. Customers can buy more bandwidth, premium support, and dedicated IP addresses for SSL sites for extra cost.

As the customer is provided with WordPress and other applications, they can access the control panel. The control panel organises all hosting functions in one centralized location, making hosting more user-friendly and convenient. For the management of the website, the Company uses industry-standard cPanel. They use added options such as PHP selector, SiteLock Security, R1Soft backup access, and Pagespeed Optimizer. ASO has a standard version that makes it simple to follow any cPanel guides and locate whatever the user is looking for.

A Small Orange Support

All support channels are outsourced, and experts work remotely. Just submit a ticket, and the technical support team will get back to you within half an hour with comprehensive solutions. This is where ASO excels while the rest of the hosting companies fail. The Company has 24/7 customer support via live chat, traditional email ticketing and phone. Apart from this, they have other support resources like documents and tutorials.

Pros

• Free domain name
• Better Business Bureau rating
• 90-day money-back guarantee

Cons

• No unlimited bandwidth
• Live chat is not available on weekends.

Cancellation Policy

The company offers a 90-day money-back guarantee on shared web hosting, semi-dedicated plans and cloud VPS. Only eligible projects are entitled to an account credit on a prorated basis.

Conclusion

ASmallOrange is a great hosting solution for small and medium-sized businesses. The new and advanced user feels comfortable in seconds with the services rendered. Their packages are feature-rich and affordable with a positive policy on cancellation and a money-back guarantee. One major drawback is the lack of support. The company always offer monthly payment options, upfront quoted pricing, and discounted pre-paid plans instead of providing three to five-year packages.