Author Archives: Saniya

01.22.13
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How do I disable credit card payments?


Hi,
I m a Reseller web host. I want to accept only checks from my clients so How do I disable credit card payments?

Don’t create any merchant gateways for any credit card brands. This will disable credit card option at signup.

01.22.13
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Can H-Sphere send out invoices ?


Can H-Sphere send out invoices by email to all customers on the 20th of the every month for the next billing period?

Not yet, we are thinking of adding such feature. Our billing system defines billing period depending on when the user signed up (to distribute load more evenly, and not do processing for thousands of clients in one day).

01.22.13
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Billing issue


I m a Reseller web host. On the second step of the plan creation/edit wizard, do I enter prices for one month or for the whole billing period?

When you enter prices for the default billing period, you set prices for 1 month. When you enter prices for actual billing periods, you set prices for the whole billing period.

01.22.13
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Set all prices manually for each billing period


Do I have to set all prices manually for each billing period?
In most cases it is enough to set the discount percentage, and H-Sphere will calculate all prices based on the prices for the default billing period (BASIC price). You only enter prices for actual billing periods to override these calculations.
01.22.13
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How do I change the billing date for a specific account?


I am a Reseller web host and I want to change the billing date of a customer. How do I change the billing date for a specific account?

Find the account with the account search utility, and on the search results page click the Reset icon.

01.22.13
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Customization for a particular account or plan


Can I implement individual template or language customization for a particular account or plan?

No. In terms of the H-Sphere interface visual settings, only two types of accounts are customized, regardless of plans: admin accounts which are H-Sphere administrative accounts, and user accounts – all other accounts. Reseller accounts are regarded as user accounts, except for the reseller administrative account which relates to the admin account type. Thus, you can customize all admin interfaces or all user interfaces but it is not possible to customize any account or plan individually.

01.22.13
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Default country in the sign-up list


How do I set the default country in the sign-up list to the same as the country in the company settings screen?
Change the first line in ~cpanel/shiva/psoft_config/hsphere.properties to:

STATE_COUNTRY = IE US CA

The first group of 2 letters is the ISO code of the default country (in this case it’s Ireland), the 2 other groups are codes of countries with states – they are required to build drop-down lists.
Restart control panel to activate these changes.

01.22.13
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Redirect people to a certain Thank You page


How do I redirect people to a certain Thank You page after they have signed up for an account?

The best solution I can recommend is customize the last page of the signup wizard, which is located in ~/shiva/shiva-templates/common/signup/signup_ok.html
The template must be customized.