Hi,
I have a Reseller account. How do I know how many users and web sites I have on a particular box?

Go to E.Manager -> select web logical server on this box and there check the Usage section.

How do I backup system files and customer info?

To backup system files, make a copy of the /H-Sphere directory including the real directories and files, rather than symlinks they point to. User website content can be backed up using standard unix utilities like tar, cpio, dd, dump or pg_dumpall. To backup H-Sphere database and properties files, SiteStudio properties files, and OpenSRS properties files, you can use a backup script, which is available in H-Sphere 2.08 and higher.

My client unknowingly deleted a domain.com directory. How do I keep people from doing this?

Moreover, users may need to delete this directory sometimes (e.g. when it is not used anymore). Also, not allowing to delete the directory will not resolve the problem, because if the directory remains, but the files are deleted, the site will be down anyway.

How do I know which server receives newly created accounts?

Go to your admin CP -> E.Manager -> Logical Server and check which web logical servers are Available for signup. If there are several logical servers available for receiving new accounts the system will distribute them by randomize, unless you define a specific web group available for your logical servers under a certain plan (Admin CP -> INFO->Plans->Plan Edit Wizard->Web Services Section -> Logical Server Group entry).

Does Reseller hosting require a static IP address for remote SQL Server access?

It is not necessary to use a static IP address for remote SQL Server access in Reseller hosting, you can connect to MS SQL database using our shared server’s IP address from anywhere with any type of internet connection.

Do you know of the pitfalls of a reseller who is pretending not to be a reseller? or is it accepted in the industry to use a reseller for hosting if the services look right?

It is not wrong to be a reseller, you are just believing in someone’s product and sell them to your clients. In future, there will be a lot of resellers and you will find hard for hosting company but instead many hosting reseller company.

I don’t find any disadvantages with a reseller hosting package.
Thats true, you need to concentrate on your sales, marketing and seo part and need to make the brand name among millions of providers.
You should look for a reliable reseller hosting provider who can offer you more features like private nameservers, free domain reseller account to register domains for accounts under your reseller.

If you are a reseller of a reseller you will not make a lot of profit. Try to find a business that is the main hosting company or the data center itself like cpwebhosting.net and purchase a Reseller web hosting plan from that.That way you can make more money as a reseller.
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I do not think there is anything wrong with being a hosting reseller. There are even few advantages like instead of managing the servers you can focus on marketing your site and on supporting your clients.

How do you see hosting/reselling in the future ?

Will there be a hosting business?

I think, in the future every personal computer get online with higher bandwidth through GSM or CDMA communication and every person has host his own site in his laptop. So the web hosting business goes weak but domain business become strong.

I wish to start my hosting business. I want to know where and how is best to start it. I mean where to rent a dedicated or should i start as a reseller?

As you are new to this business and starting it now, I will suggest you to start with a Reseller package with the help of good reseller provider by doing home-work on the major search engines.

The very first thing I would suggest is to write up a business plan.

It is a good idea that start as a reseller under a good company, then doing more business you can move to dedicated server.

For reliable and quality Reseller web hosting services click on CP Web Hosting – Reseller Hosting : Windows Reseller Hosting, Linux Reseller Hosting

I also would recommend that you first start off with a Reseller web hosting account to learn all the tricks of selling hosting.