I m a Reseller web host and I want to give good services to my clients. How can I make sure that I am notified when a user gets a system error?

Set up Critical Error mailing list in Settings->Mail Settings menu

I m a Reseller web host.How do I know that a new user has signed up?

You can set to receive copies of notification e-mails by setting up SIGNUP mailing list in Settings->Mail Settings menu.

I m a Reseller web host.How do I obtain my customers’ credit card numbers?

You need to run the following query against the H-Sphere database:

select cc_number, name, exp_year, exp_month, type from credit_card where id=(select bi_id from accounts where id=account_id)
Don’t forget to replace user_id with the ID of a real account.

Is there a way to disable billing for H-Sphere?

In the admin control panel, click settings for the plan to disable billing for. There, switch billing OFF.

What happens if I switch Billing off?

H-Sphere will not ask for any billing information such as credit card for this plan. It will also stop charging any money for the plan. Billing should be switched off only for administrative plans.

Hi,
I m a Reseller web host. I want to accept only checks from my clients so How do I disable credit card payments?

Don’t create any merchant gateways for any credit card brands. This will disable credit card option at signup.

Can H-Sphere send out invoices by email to all customers on the 20th of the every month for the next billing period?

Not yet, we are thinking of adding such feature. Our billing system defines billing period depending on when the user signed up (to distribute load more evenly, and not do processing for thousands of clients in one day).

I m a Reseller web host. On the second step of the plan creation/edit wizard, do I enter prices for one month or for the whole billing period?

When you enter prices for the default billing period, you set prices for 1 month. When you enter prices for actual billing periods, you set prices for the whole billing period.

I am a Reseller web host and I want to change the billing date of a customer. How do I change the billing date for a specific account?

Find the account with the account search utility, and on the search results page click the Reset icon.

How do I delete billing periods?

This possibility has not been implemented yet, but we are working on that.