Can I implement individual template or language customization for a particular account or plan?

No. In terms of the H-Sphere interface visual settings, only two types of accounts are customized, regardless of plans: admin accounts which are H-Sphere administrative accounts, and user accounts – all other accounts. Reseller accounts are regarded as user accounts, except for the reseller administrative account which relates to the admin account type. Thus, you can customize all admin interfaces or all user interfaces but it is not possible to customize any account or plan individually.

HI,
I m a reseller. Can I make user signup fewer steps?

If you want, you can customize the whole signup procedure

How do I redirect people to a certain Thank You page after they have signed up for an account?

The best solution I can recommend is customize the last page of the signup wizard, which is located in ~/shiva/shiva-templates/common/signup/signup_ok.html
The template must be customized.

How do I configure H-Sphere to work with my own webmail program instead of SqWebMail and IMP?

To set up a custom webmail program, you need to edit the following templates in accordance with the customization requirements:
shiva-templates/common/submit/email/webmail.sbm
shiva-templates/common/submit/email/pmwebmail.sbm

I m a Reseller web host.I want to redirect my clients’ TTs. How can I redirect my clients’ TTs to another help desk?

You need to customize the templates (menu.xml file in the common/ files)
You will have to create 2 custom pages: one for TT creation, located at
common/tt/new_tt_form.html
the other one for viewing TTs, located at
common/tt/user_view_tts.html
In the HTML body of your custom pages, redirect the client to your support system by linking to the required URL.

How do I customize the suspend page displayed to the user that logs into his suspended account?

Customize the shiva-templates/common/control/misc/suspend.html file in accordance with customization requirements.

How can I add a new language to H-Sphere interface? Can you do this for me?

H-Sphere developers are not responsible for adding or updating translations of the default English language files. It is entirely up to H-Sphere owners. However, you are welcome to share your translations and updates with PSoft team to include these language files into upcoming H-Sphere releases.

How can I add H-Sphere login form to my page?

Custom login form will generally look like:

<form name=”my_login_form” method=”post” action=”your_cp_protocol://your_cp_host:your_cp_port/your_cp_url_path”>
<input type=”hidden” name=”action” value=”login”>
Login: <input type=”text” name=”login”>
Password: <input type=”password” name=”password”>
<input type=”submit” value=”Login”>
<input type=”reset” value=”Reset”>
</form>

I’m a reseller. How do I add domain names for my customers?

To add new domain names to offer third level hosting, go to your control panel, select DNS Manager in the E.Manager menu, and create new DNS zones. Make sure to register these DNS zones with registration companies, such as InterNIC or OpenSRS. Each new DNS zone will be the domain name you will offer your customers. Also, we recommend that you create service domains in each of these DNS zones.