The advanced technologies like AI and NLP are making efficient customer service system to increase satisfaction. It reduces agent workload, the time taken to resolve issues and cost, by providing automated customer service and build the functionality themselves. Most hosting providers have developed their chat systems using the tools provided by Google such as chatbot analytics platform Chatbase, or bot building software like ChatFlow. Microsoft offers Bot Framework for ‘Node.js.’ and Baidu – Chinese search engine acquired Kitt.ai. Facebook offers Messenger, and several third-party companies offer platforms and software which includes:

• Amazon Lex chatbot: Integrated with Amazon connect allows the use of same conversational technology as Amazon Alexa, to connect with customer databases and software applications to perform tasks. It passes issues, which it is unable to resolve, to the human representative, along with full customer details. It keeps interactions consistent to avoid errors.
• IBM – Watson Virtual Agent: Available for 30-day-trial, and is supported by huge community and library of docs, which includes pre-trained industry and domain knowledge, an engagement metrics dashboard, and broad analytics capabilities.
• Live!Zilla: Help and Support system, monitoring website visitors in real time, based on open source software. It integrates with the website and supports more than 30 languages. Software sold as a perpetual license, rather than a subscription protects privacy by running without cookies and with masked IP addresses.
• Twyla: A mobile-focused AI chatbot provider works on a variety of channels, including Facebook Messenger, Amazon Alexa, Google Assistant, WeChat, and Telegram, as well as over the web. The software AI learns from uploaded chat logs and can be configured to provide the best options, answers and conversational tone.
• Sales Syntax: Sales Syntax (formerly known as Crafty Syntax) live help software to include customer relationships management (CRM) tools such as referrer and page tracking. It allows for multiple operators, multiple departments, and multiple websites. The software open source code is fully customizable and offered with free, “unbranded” and “professional” versions.
• Nanorep: The natural language processing (NLP) technology is used to provide virtual assistant and chatbot solutions with smart channeling, collects and communicates customer information for live agents, and supplies real-time customer experience analytics. Support almost every language, and increases customers satisfaction by 50% and 45% reduction in contact center volume.
• Ada: Without requiring a developer, robust Ada chatbot can be set up in minutes that asks clarifying questions. It reduces support volume by 20% in one week and can deploy on popular platforms like Facebook Messenger and Slack. The Ada offered for free 14-day trial.
• Pandorabots: More than 225,000 registered developers, provides API access to SDKs, a hosting platform for text or voice chatbots, and Playground, a free development environment. It builds bots and provides support for companies developing their own. Bots built with the platform have won the Loebner Prize for human-like AI.

Features of Customer Support

• 24.7.365, Support availability through email, trouble ticket, Live Help, and Phone.
• Tem of Experts available to resolve problems and fix issues on the timely basis.
• Assured customer support increased customer satisfaction.
• 100% uptime guarantee

A charitable organization whose goal is to develop and maintain open-source software, including their widely-used Apache HTTP Server. Launched in 1995 with the focus of providing a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards. Estimated that 46% of active websites use Apache. It offers around 350 active open source projects and initiatives.

Services Offered

• Big data analytics solution, Data Discovery: It collects, stores and analyze massive amounts of raw data produced by sensors, cameras, sales reports, social media campaigns. Hence, to obtain useful insights into their business.

The solution is available on a “pay-per-insight” pricing model.

Strategic Partners: Microsoft

Executive

Target Customers: Industries such as banking and financial Services, retail, energy, education, and manufacturing.

What for Customers?

• Provides capabilities to clients to build domain-specific business applications across industry.

Latest News

• (August 07, 2017) The company brought Big data analytics solution, Data Discovery to Microsoft’s Azure Cloud Platform. The modules leverage to speed-up development. Also, it would reduce implementation time and initial cost drastically. The platform leverages Microsoft’s Cortana Intelligence Suite which includes HDInsight, Stream Analytics, Data Lake Analytics, Machine Learning and Power B to build analytical applications.

Content Not allowed in AUP of most web hosting companies

• Violent or Racist commentary.
• Hate speech or praise of terrorist acts or hate crimes
• Unauthorized copying of music, books, photographs, or any other copyrighted work
• Content which is obscene, threatening and illegal
• defamatory material
• child pornography or content perceived to be child pornography (Lolita)
• Forums and websites that distribute or link to warez/pirated/illegal content
• Promotion of Illegal activities
• use of a domain name for unlawful purposes

Web Hosting companies have full rights to terminate the agreement with such sites at any time.

Latest News

• (August 2017) Google suspended Gab from Google Play app store. On behalf of insufficient level of moderation, included for content that encourages violence and advocates hate against groups of people
• (August 17, 2017) Squarespace pulls hate sites from its web hosting service. The company revealed on the Verge that 48 hours removal notice given to websites, for violating its policy banning advocacy of bigotry and hate.
• Airbnb confirmed canceled the accounts and bookings of users attending the Unite the Right event, citing the company’s policies that ban discrimination based on “race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation, or age.”
• (August 15, 2017) GoDaddy and Google have refused service to a notorious neo-Nazi with hate content. First GoDaddy kicks off, The Daily Stormer to move the domain to another provider in 24 hours, as they have violated terms of service. Then they moved the domain to Google and hosted it on the France-based server company. Google preemptively blocked the move and canceled registration for violating our terms of service. Both Google and Hosting company later confirmed to Vox about the termination of The Daily Stormer’s account and locked its hosting server.A woman demonstrating against the white nationals died in a Violent clash. While participating in a counter-protest against the ‘Unite the Right rally’, Charlottesville, Virginia, between white nationalists and people protesting the racist groups. The Daily Stormer website was full of racist memes celebrating the violence and injury of black victims. Historically, the site made posts that encourage an audience to harass female targets, sexually assault women, and harass women until they cry. Facebook actively removed posts that glorify the horrendous act committed in Charlottesville. Web Hosting companies GoDaddy and Airbnb take a public stand against white nationalist groups. Google and GoDaddy banned the web domain of neo-Nazi site The Daily Stormer, and Airbnb dropped accounts of rally attendees.

Key Selling Points

• The world’s first website hosting service built on a blockchain powered by HostCoin tokens, the backbone of a new internet.
  $1(US) for 1 HostCOIN
  55,000,000 tokens for sale in the ICO

What for Customers?

• Revolutionalize the way people host their websites
• HostCOINs would offer fast and cheap transaction.

Security

• Blockchain built SSL would keep sites extraordinarily safe and will make them virtually impenetrable.
• The company also ensure that your website is never taken down or removed, no matter what. The customer has complete control of data, and the sites will feature faster server times.

Flat Backup: It simplifies data storage environment by taking snapshots, which then copied to another location as backup replicas. The data backup taken is in the same format as the original, which makes a recovery faster.
The backup does not require a backup server or a media server.

Cloud Hosted Storage Solutions include Google Drive, Dropbox, Box, and many others.

Directory-as-a-Service (DaaS) is the cloud-hosted directory alternative to Active Directory and OpenLDAP. It provides centralized management platform to manage organizational resources, which includes NAS appliances and Samba file servers.

Backing up in Cloud – off-site Backup

Backup cloud storage provides clients the intuitive options to backup and restores without any complexity.

On-Premise Storage Options

NAS devices and Samba file servers (e.g. Synology, QNAP, FreeNAS)

Network Attached Storage (NAS)

File servers are conventional and on-premises implemented with directory services (e.g., Microsoft Active Directory® (AD) and OpenLDAP™). The tools manage user access to NAS devices. They hold organization most critical data and applications. Moving large files between on-premise and cloud is painful. Also, the regulatory requirements often force organizations to have NAS file servers.

• Allows sharing large amounts of stored data
• Delivers faster file transfer when compared with cloud-based alternatives such as Dropbox and Google Drive.

• A JavaScript-based open-source front-end web application framework suited to application development. The JavaScript components complement Apache Cordova, the framework used for developing cross-platform mobile apps.
• It extends HTML vocabulary for an application resulting in an expressive, readable, and quick to develop environment.
• Full extensible and compatible with other libraries.
• It is maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.
• Developers can modify features to suit unique development workflow and needs. It simplifies the development and the testing of such applications by providing a framework for client-side model–view–controller (MVC) and model–view–viewmodel (MVVM) architectures, along with components commonly used in rich Internet applications.

Rapidly rising technology which is offering quality and reliability.

Type of Cloud Hosting Services: PaaS, IaaS, CDN/AND, Managed Hosting, Colocation Services & DRaaS

Major Providers

• Amazon Web Services(US), Akamai Technologies(US), Cisco Systems(US), Google(US), IBM(US), Hewlett Packet(US), Dell(US), Microsoft Corp.(US), VM-Ware(US), Yahoo Inc.(US)
• Injazat Data Systems (UAE) & Malomatia (Qatar)

Customers: Banking, Financial Services, and Insurance (BFSI), Telecommunications and IT, Manufacturing, Retail, and eCommerce & Others

STQC (Standardization Testing & Quality Certification) audit from Ministry of Electronics and Information Technology (MEITY), Ministry of Communications & IT and Govt. of India for quality assurance services in IT and electronics through its countrywide network of laboratories.
Establishment: 1980

RvA, IECEE, IECQ, NABL, QCI

SOC2 is the standard for non-reporting controls on security, availability, processing integrity, and system privacy. It is based on Trust Service Principles in the areas of policies, communications, procedures, and monitoring. A SOC2 Type 2 report provides companies with sensitive information and compliance concerns with a detailed assessment of the design and operating effectiveness of controls, whereas Type 1 reports only on the design.

The Service Organization Controls Reports (SOC) 2 Type 1 inward control report for security, availability, and confidentiality. It details the services that assist clients in evaluating and addressing the threats to outsourced IT services. It provides an intensive survey of how the security, accessibility, and frameworks used to process clients’ information and the secrecy and protection of the data handled.

Schellman & Company, LLC, a CPA firm, a globally licensed PCI Qualified Security Assessor, an ISO Certification Body, and a FedRAMP 3PAO. It provides customers in regulated industries with an accredited third-party assurance of the controls and compliance of operational systems and infrastructure.

Annual Talkin’ Cloud (TC) 100 Report: Based on online survey recognizes and ranks top cloud services providers (CSPs), including MSPs, hosting companies, cloud consultants and more. The report rankings based on annual cloud services revenue growth, and input from Channel Futures editors.

Services Offered

• Applications on a control panel,
• security solutions, and
• web hosting management applications

RVskin

• A favorite cPanel theme and robust tool for admins
• For customizing the control panel theme with a unique interface that differentiates hosting providers’ business.
• RVadmintools: The intuitive tool for admins, which makes easier and faster to manage a control panel. It’s compatible with both cPanel Theme and RVskin Theme. The admins can disable and hide un-used functions.
• RVlogin Add-on: The single sign-on tool allowing admins or user to log into servers faster. It provides built-in two-factor authentication, an extra layer of security.
• RVskin Theme and RVskin Manager: The admins and users can customize the theme to make it personalized.

Other Services Offered

• SSL certificates

Customers: Hosting companies around the world

What about Customers?

• Innovative products for building website fast