Business Hosting Journal is one more review and rating website in the web hosting industry, run by SCPL as a statistics and analytical company. The website is updated daily with the latest reviews, web hosting trends, industry news, technology updates, tutorials, forums, press releases, and resolutions to most web hosting issues. BHJ collaborates with SiteGeek to rank web hosting providers in various categories like Shared Hosting, Cloud Hosting, VPS, Dedicated Servers, Local Hosting, and SSD hosting. Daily the website publishes numerous articles related to the web hosting industry. The website is affiliated with a few web hosting companies. It receives affiliate income whenever hosting consumers purchase the hosting plan by clicking the banner links—the affiliate income help to defray the site’s operating cost. The website claims to provide honest hosting editorially independent reviews by website visitors.
BHJ discusses hosting experiences and ranks legitimate hosting providers on a scale of their hosting processes, resources, security, support, and customer services. Thus, it helps the hosting consumer evaluate the most vital features for its business or individual website or application. The hosting industry is completely consumer-centric, and good customer support is crucial for success. No business or personnel continuously pays the hosting provider who doesn’t offer the best value and customer services. Every customer wants a hosting company to resolve the issues before it comes to them.
Before Damage, preventive mesaure must be taken. A hosting provider must ensure 24×7 technical support via experienced experts who can resolve customer issues asap.Rohit Kumar (BHJ)
An issue may arise anytime in a hosting business, but if somebody is available to address it and get the best solution on time, it makes the best customer experience. Hence, the hosting provider must ensure the technical staff is available via phone, trouble ticket, email to answer questions and concerns. Everybody understands that most hosting consumers don’t want to wait, but they need immediate responses or resolutions to their technical issues.
Every business knows how much downtime can cause headaches, financial setbacks, and setbacks to Google ranking. They always want 100% website content available to their customers or visitors, and they are right in that. A hosting provider must always provide explanations or reasons for the issues or downtime. And if it is due to server maintenance, then intimate the customer well in advance. If the hosting provider fails to do so, then the knee-jerk reaction from hosting customers is obvious. A hosting consumer looks towards the provider and blames them for downtime for every issue. Thus, a hosting provider must always be responsive and provide timely notifications.
Most hosting consumers trust web hosting reviews and rating websites like Ananova, SiteGeek, Chatwoo, and BHJ to get a sense of web hosting reliability. The hosting consumers look for various hosting features in the hosting providers listing, like effective data backups process to prevent data loss, upgrades, updates, maintenance notification, customer support, uptime guarantee, etc.
Rohit Kumar, BHJ, says, “I’m sure, most of the hosting consumers never go through host’s service level agreement, they just take few moments to skim and then took buying decision, which they already thought in their mind.” However, it is always recommended to go through the service agreement, mentioning the uptime guarantee and the host’s redundancy arrangements.
BHJ suggests that consumers go for public cloud hosting providers like ‘Google Cloud’ or ‘AWS’ to host a business website, providing the best backup and disaster recovery plan. They have the best support on cloud computing, and the hosting specs meet the consumer needs and are fully scalable. A customer does not have to worry about disk space and bandwidth on cloud computing. Most websites have quality full-size images, downloads, extensive audio and video, and content. The customer gets as much as required and can scale later as needs arise.