Hi,
I am one of your reseller, I am getting the following error message, when I am trying to singup an account:
“Failed to create Account. The previous request for the user creation has been locked in. If it failed, try to sign up from scratch.”

If a signup fails, it is added to the list of Accounts to be moderated (the Signup section). In this case, all you need to do is delete this account in the list and re-try the signup. If the account is not in the list, simply close the signup wizard and re-try the signup from scratch.

Hi,

I would like to use ComodoSSL, but I’m getting “com.comodo.api.ComodoException: The value of the ‘loginName’ argument is invalid!”

Hi,

I am a reseller, Please, I want the soloution of my query, my user enabled Shared SSL for his domain and created 3rd Level Domain Alias, however when he goes to the page by https it fails to be displayed saying it “can’t find server”.

Make sure the Domain alias A DNS Record resource isn’t disabled for this plan, as it is essential for 3rd Level Domian Alias which in its turn is required to enable Shared SSL. DNS zone for this 3rd Level Domain Alias should contain two built-in records pointing to the IP address of the main domain.

Hi,

I Just changed disk quota in one of our plans and my customers were not affected by this change. Why?

Hi,

My customers are not billed. What’s the problem?

One possible reason can be that your customers have not reached their credit limit. Go to this plan’s edit wizard and see the value of this parameter. Customers will be charged authomatically when their negative balance reaches the credit limit.

When a user tries to create a new resource, it returns “Failed to add new resource over the hard credit”.

This means Plan Credit Limit has been reached. User must have run out of money on his balance (if he pays by check), or his credit card failed to be charged (expired/was broken, etc.) In this case the user can still run his account (with recurent and extra usage payment acrued making up his negative balance), but creating new resources (both paid and free) is disabled.

Hi, I am a reseller, I do have one problem, I need your help in this:
My customer has 1 database free. He purchased one more database, then deleted the first one, and got no refund.

The customer deleted a free resource. To avoid this problem, the customer had to delete the first database first and then create a new one. This is true of all H-Sphere resources.

Hi,
phpMyAdmin is listing any database containing the word “order” instead of constraining the results to an EXACT match.

This is a known phpMyAdmin bug. A user can only see these databases, but can not do anythig with them.

Hi, as you know, that I have set TT system, but problem is that
Nobody of our support receives trouble tickets.

You need to make sure that you have at least one account under the Tech Support Admin plan. It is designed specifically to receive and assign trouble tickets.