Reseller hosting with email support to my clients

Any reseller hosting with email support to my clients?
If some one offer this service, will my clients know that I’m a reseller not a real host
I think it’s better to look for web hosting affiliate program, if you are not planning to support your customers.
customers are pretty smart and can easily look up your reseller account supplier and know you are reselling if they know where to look. It is common for a good reseller provider to offer annonymous name servers and support FAQ’s and Knowledge Base but even these can be found out by savy users.
you should to provide your own support to your clients.
yes dolbz,

Most hosting companies offer anonymous DNS with the reseller plans and I don’t think that anybody will ask you if you are reselling or not.

Anonymous DNS is good yet anyone with a little tech experience can look up the IP block owner and discover quickly who really owns the class C IP address. So many hosting companies make false statements about owning their own servers and network, etc when in reality they are either renting a server as a dedicated server and selling hosting off of it OR are a reseller of a larger hosting company.

Webalizer problem

My client has enabled webalizer, but when he tries to access it through he gets the error: “Forbidden, You don’t have permission to access /webalizer/ on this server.”

This can happen if you set a directory index in the root folder to something other than html, shtml etc. You can either put the index.html on the end of the url, or put a htaccess file in the webalizer folder setting index.html as the directory index.

E-mails sending problem

My users can’t send e-mails, and get the error “553 sorry, that domain isn’t in my list of allowed rcpthosts”

To fix it, do the following:

1. log into your mail server as root;
2. stop qmaild:
# /etc/rc.d/init.d/qmaild stop
3. backup all needed files in the ~vpopmail/etc directory;
4. delete the directory ~vpopmail/etc:
# rm -rf ~vpopmail/etc
5. create it anew:
# mkdir ~vpopmail/etc
6. copy backed files to this new directory;
7. empty the file ~vpopmail/etc/open-smtp:
# cat /dev/null > ~vpopmail/etc/open-smtp
8. start qmaild:
# /etc/rc.d/init.d/qmaild start

Rcpthosts error

We are having problems with people using Outlook/Express. They are receiving a rcpthosts error.

Usually,H-Sphere Mail server install with POP before SMTP feature included. This means that users need to check their pop3 box before sending mail trough the server. When the POP3 box is checked, user can send emails within the next 15-30 minutes.

My customers can’t access their POP3 accounts with their e-mail clients

My customers can’t access their POP3 accounts with their e-mail clients. They get this error: “There was a problem logging onto your mail server. Your username or password was rejected. Server response: “ERR aack, child crash”.

Your open-smtp file got corrupted. In SMTP-after-POP, this file is responsible for opening SMTP relay for specific IP addresses. When user conects by POP3, his IP address is saved in that file. Once the user tries to send anything, this file is checked for the users IP address.

To fix it, execute the following commands:

cd /hsphere/local/var/vpopmail/etc
cat /dev/null > open-smtp
/hsphere/shared/bin/tcprules tcp.smtp.cdb tcp.smtp.tmp < tcp.smtp
chown vpopmail:vchkpw *

Mailbox reportedly exists

One of my customer can’t add a maibox because this mailbox reportedly exists, but it’s not in the control panel.

If you don’t see a mailbox in the CP but it exists on the mail server you can do the following:
1. Log in your mail server as root.
2. Change directory to ~vpopmail/bin/
3. Check if this mailbox exists:
# ./vuserinfo
4. If it exists and you don’t see it in the Control Panel interface, you can try to delete it:
# ./vdeluser
5. Try to create this mailbox through H-Sphere Control Panel.

Cannot send mail from a webserver

Some of my customer cannot send mail from a webserver.

If mail and web are installed on the same box, mail is serviced by qmail.
Step 1. Check /var/log/maillog for errors referring to the sender
Step 2. Log into the user CP, go to Web Options page for the domain mail is sent from, and view Error Log for errors related to sending mail.
The most common error is that there’s no mail relay from this mail server to the web server IP.
If mail and web are installed on separate boxes, mail is serviced by SendMail, not qmail. Check that the file /etc/ has the directive DS[MAIL_SERVER_NAME], for example If it doesn’t, add this directive manually. This file can also be located in /etc/mail/