I am a Reseller web host. Webalizer doesn’t work for certain users.

Plz. help

One possible reason could be that the user has reached the disk quota or there is no disk space left on the server.

Webalizer statistics doesn’t update for certain users.

How can i fix it?

This might be due to a frequent Windows server reboot. Webalizer processing log files for this user is interrupted and when it is lauched next time, it starts processing the same log files for that same period.

My client has enabled webalizer, but when he tries to access it through http://domain.com/webalizer/ he gets the error: “Forbidden, You don’t have permission to access /webalizer/ on this server.”

This can happen if you set a directory index in the root folder to something other than html, shtml etc. You can either put the index.html on the end of the url, or put a htaccess file in the webalizer folder setting index.html as the directory index.

My users can’t send e-mails, and get the error “553 sorry, that domain isn’t in my list of allowed rcpthosts”

To fix it, do the following:

1. log into your mail server as root;
2. stop qmaild:
# /etc/rc.d/init.d/qmaild stop
3. backup all needed files in the ~vpopmail/etc directory;
4. delete the directory ~vpopmail/etc:
# rm -rf ~vpopmail/etc
5. create it anew:
# mkdir ~vpopmail/etc
6. copy backed files to this new directory;
7. empty the file ~vpopmail/etc/open-smtp:
# cat /dev/null > ~vpopmail/etc/open-smtp
8. start qmaild:
# /etc/rc.d/init.d/qmaild start

Our H-Sphere sends letters to customers ending like this:
“If you have troubles using our product, you can communicate them to us at the following details:”
How do I get it to show my company info?

You have to specify it in your admin Control Panel -> Settings menu -> Company info.

We are having problems with people using Outlook/Express. They are receiving a rcpthosts error.

Usually,H-Sphere Mail server install with POP before SMTP feature included. This means that users need to check their pop3 box before sending mail trough the server. When the POP3 box is checked, user can send emails within the next 15-30 minutes.

My customers can’t access their POP3 accounts with their e-mail clients. They get this error: “There was a problem logging onto your mail server. Your username or password was rejected. Server response: “ERR aack, child crash”.

Your open-smtp file got corrupted. In SMTP-after-POP, this file is responsible for opening SMTP relay for specific IP addresses. When user conects by POP3, his IP address is saved in that file. Once the user tries to send anything, this file is checked for the users IP address.

To fix it, execute the following commands:

cd /hsphere/local/var/vpopmail/etc
cat /dev/null > open-smtp
/hsphere/shared/bin/tcprules tcp.smtp.cdb tcp.smtp.tmp < tcp.smtp
chown vpopmail:vchkpw *

One of my customer can’t add a maibox because this mailbox reportedly exists, but it’s not in the control panel.

If you don’t see a mailbox in the CP but it exists on the mail server you can do the following:
1. Log in your mail server as root.
2. Change directory to ~vpopmail/bin/
3. Check if this mailbox exists:
# ./vuserinfo box@domain.com
4. If it exists and you don’t see it in the Control Panel interface, you can try to delete it:
# ./vdeluser box@domain.com
5. Try to create this mailbox through H-Sphere Control Panel.

Some of my customer cannot send mail from a webserver.

If mail and web are installed on the same box, mail is serviced by qmail.
Step 1. Check /var/log/maillog for errors referring to the sender
Step 2. Log into the user CP, go to Web Options page for the domain mail is sent from, and view Error Log for errors related to sending mail.
The most common error is that there’s no mail relay from this mail server to the web server IP.
If mail and web are installed on separate boxes, mail is serviced by SendMail, not qmail. Check that the file /etc/sendmail.cf has the directive DS[MAIL_SERVER_NAME], for example DSmail.example.com. If it doesn’t, add this directive manually. This file can also be located in /etc/mail/