Tag Archives: technical support

01.24.13
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Providing Best Technical Support


Whenever you have a technical question that needs answering, you want that answer as fast as possible, right? In the instantaneous world of the internet, patience has become a rare commodity, and the time you spend unable to send or receive email or waiting for your website to come back online can mean lost revenue. If you want to get a timely response from your support technician, there are things you can do as a customer to speed up the process:

Define the problem as accurately as possible

The more detail you can provide, the more quickly the technician can identify the source of the problem and correct it. Try to determine the following information if possible:

* What were you doing when the error occurred?
* What program were you operating that produced the error?

Note the version of the program and the operating system that you are running on your computer.
* If there is a specific error message, what does it say? Be prepared to give this information to the technician by phone, email or fax.
* What are the steps you take to reproduce the error?
* What time did you first notice the error?
* Did the error occur only once, consistently over a period of time, or only when you do a certain thing?
* Can you reproduce the error on a separate computer?

Know the priority status of your request

Support technicians get many requests during the course of the day, often at the same time, with varying levels of urgency, and these requests take time to resolve. If a request cannot be resolved immediately, then it will be assigned an appropriate priority level based on the type of problem to be resolved as soon as possible.

* Outages – Always top priority. If your website or email is down, any good technician should drop all other projects until this is resolved.
* Breakages – If a critical part of your website becomes inoperable due to a server error, such as a database for a shopping cart, this should always be addressed with high priority.
* Time Sensitive Operations – If you need something to be done within a certain time frame, such as enabling or disabling a feature of your account, then you should make this clear to the technician. The operation should be performed within the prescribed time frame as long as a higher priority issue does not arise.
* Ongoing Problems – If a particular problem continues to occur for an extended period of time, its priority should be raised as necessary the longer the problem goes on.

* Non-Critical Operations – If your request does not adversely affect the function of your services or contain a time-sensitive element, it will receive the lowest priority, but it still should be handled as soon as reasonably possible.
* Allow an appropriate response time

As stated previously, most technicians have more than one problem to handle at once, so once you have an idea of the priority level of your request, allow a reasonable amount of time for it to be resolved. Server errors should be resolved within hours to same day, depending on the circumstances. Lower priority items which can be quickly resolved should usually be handled by the next day. If a request will require several hours of work to resolve, expect it to take longer. A technician’s job is to be constantly interrupted all day, so such requests will usually be saved until time permits or passed off to another available person to be completed. Understand that any completion time estimate given to you is assuming the absence of any higher priority requests intervening in the process.

Most types of technical support requests should be answered with an acknowledgment of completion. If you do not receive one or are unable to determine on your own that your issue has been resolved within a reasonable amount of time, then you should contact the technician again to inquire about the status of your request.

01.23.13
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How to Get Better Technical Support


With the site hosting from a host the another thing which is very much important and that is technical support so if you want to get a timely response from your support technician, there are things you can do as a customer to speed up the process.

The more detail you can provide, the more quickly the technician can identify the source of the problem and correct it. for this action you can ask some questions like:

  1. What were you doing when the error occurred?
  2. What program were you operating that produced the error?
  3. What are the steps you take to reproduce the error?
  4. What time did you first notice the error?
  5. Did the error occur only once, consistently over a period of time, or only when you do a certain thing?
  6. Can you reproduce the error on a separate computer?

Support technicians get many requests during the course of the day, often at the same time, with varying levels of urgency, and these requests take time to resolve. So by this way you can get a better technical support.

01.22.13
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Upload your files using a FTP


Most graphical operating systems have a browser installed by default. The basic idea is to first establish a connection with server and your computer and then upload the files.

  1. Open your web browser and enter ftp://username@domainname.com in the address bar.
  2. You will be prompted to enter the password for this account
  3. Once you successfully login you will see a listing of the files in your website on server.
  4. You can now drag files from your local computer into this folder to upload files to server or drag files from this folder to your local computer to download files off your website.

If you require a different home page name (called a “default document”), you can update it through the Control Panel or technical support person accommodate your needs. Please let it know what name you require. In most cases it is easier to rename your home page to one of the documents above. Please note that some file names (such as .asp and .shtml) are reserved for specific types of web applications. If you are unsure of which file extension to use, you can probably safely use .htm or .html.

Also, these documents carry an “order of precedence” as they are listed above. For example, if you have both an index.html file and a default.html file, the index.html file will show up when viewing your site with the domain name or IP address.

01.22.13
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STRONG REASONS DENYING THE USE OF FREE INTERNET HOSTING


Free web hosting is perfect for private web sites, and even smaller organizations or endeavors, but for any firm which wants to be seen as respectable and professional, paying for hosting services is a small worth to pay.
By the mean of this article we will try to understand that why we should deny free internet hosting.

  1. You will not have your individual domain name. If what you are promoting aims to be taken significantly, it’s essential that you have a web site with your own area name to make it simple for people to find you.
  2. Your bandwidth and web area might be limited. Most simple web sites could be high quality on a free internet hosting service, however any web site that requires moving photos or movies will virtually at all times want a paid internet hosting package.
  3. Your web site can be plagued by third celebration advertisements. This is because your service is free, and the supplier has to earn cash somehow.
  4. You will not have entry to internet-constructing tools. Until you want your site to mix into the background with all of the others, web-constructing tools are essential to construct your own picture and increase brand awareness.
  5. You won’t have devoted technical support. With a paid web hosting provider, you might be assured to have access to an assist line when something goes wrong. If this occurs with a free net host, it’s more likely that you’ll end up waiting days for a response and never even be capable to speak to a human.
  6. You will not have any credibility. Free internet hosting service providers should not obligated to obey to any moral or social ethics, and so your web site may find yourself utilizing the identical host as a seedy website that you’d fairly not be associated with.
  7. You could be pressured to generate traffic. A number of the worst free hosting services will dump your site if it isn’t pulling in enough visitors, because whilst they do not reply to you, they do answer to third get together corporations who’re paying to promote on your site.
01.18.13
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Creating an Successful Ecommerce


In an ecommerce business, having a website is an important aspect; having a website with the right features is another, more important one. This is because your website is the means through which you do your ecommerce business. An ordinary website and a feature-rich website is often the difference between succeeding and failing at ecommerce. Once you have your Ecommerce site completed, you can focus on marketing your products and making sales – increasing your chances of a good profit margin. Moving on, here is a guide to help you when you begin creating your own Ecommerce site.

  1. Hire someone who will be dedicated solely to web management, if the nature and size of the business supports it.
  2. Hire temporary employees to help set up the business and bring them back periodically to make changes to the site, expand online capabilities or launch new ventures.
  3. Outsource the development, design and hosting of the website and rely on an outside organization to keep it up to date and to manage growth.
  4. Use an “e-commerce in a box” product to set up an e-commerce site. These products typically charge a monthly fee (around $25) and provide an online store with virtual shopping carts (locations where shoppers electronically place the items they want to buy). They also include online catalogs, customized product pages; tools that help merchants list their products and services on online auction and shopping sites, secure online payment options, discount coupons for customers, and technical support.

The web has immense power to transform a business. With that said, sometimes a product just doesn’t seem to lend itself to online sales–at least at first glance. Businesses like amusement parks, bowling alleys and utility companies either require the customer to be on-site or offer a product that is largely intangible. But even for those types of businesses, customers have come to expect an online presence. A company can sell tickets or offer discounts through its website, show images and videos of its facilities, set up online games that relate to and increase demand for its offerings, or enable customers to make payments over the internet.