Web hosters are always concerned about sustainability, continuity, and business growth as business needs continuous up-gradation and updates to keep pace with continuously changing technology. Big companies take over the small companies, and those who want to run their companies struggle to cope with big brands’ sophisticated, long-term hosting models. The big brands have money & human resource to plan, create strategies, and appropriately implement their processes. They apply various methods to interact with multiple stakeholders, especially their customers. The support team interacts with the technical or back-end team to help customers solve problems or issues related to their managed applications or infrastructure.
I’ve found some small hosting businesses are also managing smartly, with a limited number of customers. Runs their hosting services on public cloud VPS servers, cPanel Control Panel, Cloud Linux, and Immunify365. Their clients are individuals or small businesses with limited resource requirements. They also keep their support systems always manned to provide the best connectivity.
Most hosting businesses are emerging as Software As A Service Providers, where they have hosted applications on AWS, Vultr, or Google Cloud Computing Server. Their client needs minimal functionality, as they are more concerned with hosted applications. The hosters are termed differently, like e-commerce platform providers, educational platform providers, and health platforms. These platforms provide all the sector-related operations. SaaS providers are emerging quickly in the market and can gain a customer base by offering complete solutions.
Thus, the hosting industry seems to be divided into Public & Private Cloud Providers, Data Centers, and SaaS Providers.